Teddy’s Pizza provides food ordering services from our premises at 1B Sibson Road, Leicester, LE4 4DX, United Kingdom. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site, place an order with us by phone, or interact with us through third-party delivery platforms.
By using our Site or placing an order with us, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
- Name
- Phone number
- Delivery address
- Order details (items ordered, special instructions, allergy information if provided)
- Payment information (where orders are placed directly with us; note that payment processing may be handled by a third-party payment provider)
- Any information you provide when contacting us, such as via email or phone
1.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the Site
- Referring website
- Cookie data (see Section 5 below)
1.3 Information from Third-Party Delivery Platforms
If you order through Uber Eats, Just Eat, or Deliveroo, your order and personal information are collected and processed by those platforms in accordance with their own privacy policies. We receive order details (such as your name, delivery address, and order contents) from these platforms in order to fulfil your order. We do not control how these platforms collect or use your data beyond what is necessary to complete your order, and we encourage you to review their respective privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your food orders
- Contact you regarding your order (e.g., confirming details, delivery updates, or resolving issues)
- Improve our menu, services, and Site functionality
- Respond to customer enquiries, feedback, or complaints
- Comply with legal obligations, including food safety and consumer protection requirements
- Detect and prevent fraud or misuse of our ordering systems
- Send you promotional offers or updates, where you have consented to receive them (see Section 6)
We do not use your personal information for any purpose incompatible with the reasons it was collected, except where required or permitted by law.
3. Legal Basis for Processing (UK GDPR)
Where applicable, we process your personal data on the following legal grounds under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:
- Contractual necessity — to process and deliver your order
- Legitimate interests — to improve our services, prevent fraud, and maintain accurate records
- Consent — where you have opted in to marketing communications
- Legal obligation — to comply with applicable food safety, tax, or consumer protection laws
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Delivery partners (Uber Eats, Just Eat, Deliveroo) when you order through these platforms
- Payment processors, to securely handle transactions
- Service providers who assist us with website hosting, IT support, or marketing, under appropriate confidentiality obligations
- Law enforcement or regulatory authorities, where required by law or to protect our legal rights
We do not share your information with third parties for their own independent marketing purposes without your consent.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to improve your browsing experience, analyse Site traffic, and understand how visitors use our Site.
Types of Cookies We May Use:
- Essential cookies — necessary for the Site to function correctly (e.g., maintaining your session)
- Analytics cookies — help us understand how visitors interact with our Site (e.g., Google Analytics)
- Advertising/functionality cookies — used to remember preferences or, where applicable, support advertising services
Your Cookie Choices
Most web browsers allow you to control cookies through browser settings. You can choose to block or delete cookies; however, this may affect the functionality of our Site. Where required by law, we will request your consent before placing non-essential cookies on your device.
6. Marketing Communications
If you have provided your contact details and opted in to receive marketing communications (such as promotional offers or updates about new menu items), we may contact you by phone, SMS, or email.
You may opt out of marketing communications at any time by:
- Contacting us directly at 0116 456 0576
- Following the unsubscribe instructions in any marketing message we send
We will not send marketing communications to customers who have not provided consent, where such consent is required by law.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Order records, for accounting and tax purposes, as required by applicable law
- Customer contact details, until you request deletion or withdraw consent
- Website usage data, in accordance with our analytics provider’s retention settings
Once information is no longer required, we will securely delete or anonymise it.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information, where applicable
- Restrict or object to certain types of processing
- Data portability, where technically feasible
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 12 below. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: www.ico.org.uk
10. Children’s Privacy
Our Site and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Teddy’s Pizza 1B Sibson Road, Leicester, LE4 4DX Phone: 0116 456 0576
This Privacy Policy is provided as a general template and does not constitute legal advice. We recommend having this document reviewed by a qualified legal professional familiar with UK data protection law before publishing it live, to ensure it accurately reflects your specific data practices and any additional obligations that may apply.